Periodic maintenance ensures your equipment remains in safe operating condition. A machine that is not properly maintained could create potentially hazardous situations for nursing staff and residents/patients.

If you would like to speak with one of our Technical Service Experts or would like to place an order for replacement parts, please call 1-800-695-4479.

24 Hour Parts Guarantee
Medcare guarantees that all essential operating parts will be in stock and shipped the same day an order is placed or the part is free*.

*Essential operating parts include:

• Actuators
• Batteries
• Receivers and Chargers
• Scales and Scale Displays
• Hand Controls

* Customers pay for the cost of shipping on parts not covered under warranty. Unless otherwise noted on the purchase order, parts will be shipped UPS Ground. Customers pay for any expedited shipping on parts covered under warranty. Orders received after 2:00 p.m. CST will not be processed until the following business day.